Internal Escalation Process

In the event of an issue occurring that needs immediate management attention follow the below to ensure management is aware and responding to the issue at hand.

Sequence of Contacts:  Continue calling down the list until you reach someone, leave a voicemail and/or text message if you are unable to reach the person you tried to call.

1. Chris Smith – 956.793.8636
2. George Barbour – 503.413.9897
3. Steve Hernandez – 737.228.0515
4. Ken Becker  585.300.8005

Escalation Reasons:  Contact management if the following situations occur & no lead is on duty.

1. Abnormal queue activity that may cause high abandon rates.
2. Any type of emergency situation (fire, power outage, flood, serious injuries…)