Password Reset

The caller can reset their password by navigating on the website to the “Sign In” link.  Then they can click “Forgot your Password?”.

Resetting the Caller’s Password:

1. Log into the Pubic Site.
2. In the upper left, click on Phone Support.
3. Using the Search Drop-Down, you can search using the following criteria:
   • User Contact Name
   • User ID
   • User Identifier
   • Email Address — **Note** — searching by email address is the most effective means of search.
4. After finding the caller’s account, click on Reset Password.
5. The caller must then verify all of the following information that is displayed.
   • Do NOT provide any hints/tips to help them guess this information.
     • User ID
     • Email Address
     • Phone
6. If caller can verify the information above, reset the password.  They will then be emailed the new temporary password.