Slow Speeds

Make sure customer plugs directly into wall (no router)
Search KMC for customer account and check speeds customer should receive on bandwidth shaper
Have customer go to http://www.speedtest.net and run a speed test and record results in the ticket details
If customer receives speeds stated on bandwidth shaper, advise there is nothing wrong with speeds and direct customer to kmc.korcett.com account page to purchase bandwidth upgrade
Clear the cookies/cache and reboot the devices having issues
Run another speed test and check for improvement
If no improvement, run a ping test to google.com and document any latency or packet loss in the ticket details
If problem is intermittent or caller is not available to troubleshoot issue follow the following flow chart: