Safeware Holiday Process

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Safeware Holiday Schedule:

Thanksgiving Day 11/28/13 Thursday – Out of Office
Day After Thanksgiving 11/29/13 Friday – Out of Office
Christmas Eve 12/24/13 Tuesday – Out of Office
Christmas 12/25/13 Wednesday – Out of Office

Early Dismissal Days (2PM CST)
Day Before Thanksgiving 11/27/13
New Year’s Eve 12/31/13

Holiday Process

Only Applies to Mega Dealers

  • Identified by Dealer number listed in the agreement in SIMS
    • Mega Dealer will be a 4 digit number as opposed to an alpha numeric dealer number.
    • Also identified by caller ID number 800-546-2109
    • The caller may not identify his/her self as a Mega Dealer.  You may ask the following question to help identify them;
      • “Would you like to set up service, or are you a servicer looking for approval on a claim?”
      • A dealer will want to authorization for a particular claim.

Launch VPN and log into SIMS

  • Search for and pull up the claim in question.  Verify the Dealer number is a 4 digit number (this confirms they are a Mega Dealer).
  • If the Mega Dealer wants to perform service on a claim, inform them to move ahead without authorization over Thanksgiving.
  • Inform them that only STANDARD RATES are approved.
    • Overtime and Holiday Rates will not be paid.
  • The Dealer and their Servicer should be able to schedule their own repair appointments at that point.

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