Update to CRM

Tengo has recently updated CRM (sugar) for us to allow us to easily see next step dates for cases that are set to deferred status.  This change is to help L1 agents quickly identify if there is already an open case on the issue their caller is referring to.  Please see the screenshot for an example below, if a case is set to deferred it is still open however the case is on hold pending information, troubleshooting, ect.