Ticket OS/Documenting Safeware Calls

All,

 

When entering a ticket into OS ticket please do not use the “Support” department. It is very important for reporting purposes that you select the correct department for the call.

 

 

Safeware – Direct Transfer:  If the caller specifically requests to speak with a specific Safeware employee.

Safeware – Escalations: If you need to escalate the caller to a teamlead/Samantha.

Safeware – ESP Claims: If the caller is requesting to put in a claim on a ESP, or is wanting a update/information pertaining to a open ESP claim.

Safeware – New Call: If the caller is asking general questions about Safeware, the website, or any call not falling into one of the other available departments.

Safeware – Transfer to Claims: If the caller is needing to speak with a claims adjuster about a open Insurance policy claim/Insurance policy questions/or wants to file a claim with an adjuster instead of on the website.

Safeware – Voicemails: Do not assign tickets to this department.