Refunds

If the caller is requesting a refund, find their account in Admin to gather details from the account.

“I have transferred your refund request to our Accounts department and they will get in touch with you.”

Agents will not promise any refunds as they do not have the visibility into the billing system.

In TeenSafe Ticketing, document the call by creating a new ticket.

1. Complete the note template and include and relevant details.
2. Leave the ticket OPEN
3. Assign the ticket to BILLING

Caller Name:

Email on Account:

Sub Number:

Phone Number:

Customer Request:

Current Sub Status:

Resolution:

Agent Name: <your name>