Cannot See iPhone Data in Real Time

The TeenSafe iPhone monitoring service works using the automatic data backup taken by Apple frequently.

You would always get the latest messages when the backup is done and you initiate “Data Update” or “Get Latest Data” on the TeenSafe website.

Client would perform the following to make sure the iPhone is being backed up: (send to client in a email via uservoice ticketing system Canned Response “User seeing old data”)

Instructions to setup Apple iPhone Backup

  1. Connect the device to a power source (plug into the wall like to recharge battery).
  2. Make sure the device has WIFI connectivity (WIFI Zone).
  3. Go to the Settings on the device.
  4. Go to iCloud.
  5. Click on Storage & Backup.
  6. Turn iCloud Backup on (enable).
  7. Go to Manage Storage
  8. At the top tap the Backup.
  9. Scroll down to Backup Options. This brings up all of the apps on the phone.
  10. Turn off all apps under Backup Option. This will allow Apple to just back up the Text, Calls, and Contacts.
  11. Click Backup Now on the device. This will show the progress bar at the bottom, let it finish the Backup 100%. The Backup MUST finish. If you receive a call while the Backup is      going on, then please repeat the step #7 again, as this will stop the Backup. 

Once you have done this backup with out interruption from a call or a text, then you need to wait for 4 to 5 hours for Apple to finish processing the backup. Once Apple is finished processing the data, then TeenSafe can pull the data for you. 

 
Now, Apple will do an automatic backup every night and you should receive new data once a day, as long as the iCloud Backup setting is turned on at all times, when the device is plugged into the wall recharging the battery, and when the device has WIFI connectivity. Also this device needs to be idle at night while charging. This means the teens can not have the device plugged in and listening to music or playing a game and no calls, text, Instagrams, Tweets, or alerts while recharging. The device can not be in use at all during the backup or Apple will not backup the device.
Once you have done this, then click on the Get Latest Data button and select the latest download.
Thank you.

 

Once completed, in TeenSafe Ticketing, document the call by creating a new ticket.

Complete the note template and include any relevant details.

CLOSE the ticket

Note Template Used:

Caller Name:

Email on Account:

Phone Number:

Customer Request:

Resolution:

Agent Name: <your name>

 

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