TechTeamOne QA!

That’s right- we’ve got a brand new TechTeamOne QA form that is being put into effect NOW! You can find the definitions sheet (that will also show which sections will cause an automatic failure or 50% towards automatic failure) and the QA form itself on each client’s CARE page (under Quality Control)

We will be having refreshers and more training this week to cover all the areas and to ensure that all agents are prepared.

Everyone take note! Management is offering a free lunch (within reason) to the first 100% scored with this new QA form.