TechAdvantage Ticketing – MUST READ!
We have noticed that tickets are being filled out with the customer’s phone number set to 434 239-3399, which is TechAdvantage’s number that is routing to us. You must ask for the customer’s best callback number instead of listing TechAdvantage’s routing number.
When filling out a ticket for a Tech Advantage customer (or ANY TTO customer), you must fill out ALL of the fields in the ticket. This includes:
- Incoming Channel
- Full Name
- Callback number
- Was a diagnostic service performed?
- Nexus ID
- What product was sold, if any? (Choose No service performed if no action was taken)
- Volusion Order Number
- Device Type
- Operating System
Failure to adhere to these standards will result in coaching documents and/or disciplinary action.