Tasksuite Bugs

When hopping in the Shared Queue to take calls, there are two Tasksuite bugs you should be aware of.

1. The first bug is known to our veterans. Right around 6 or 7p CST, Tasksuite will knock you offline. Just close the tab, log in on a new tab, and continue as normal.
2. The second bug is a newer discovery. If you find that you are marked as online, but calls are not routing to you, switch yourself to “Busy – Offline – Online – Online” and that should get your calls flowing again.

Please send a note to kbecker@contactworks.us if you come across any other Tasksuite issues that you’ve encountered.