Optaros Process Update

If an Optaros agent has already acknowledged a ticket before we have had the chance to reply we no longer need to process that ticket.

If when looking at the ticket you see that an agent has responded in the comments section as seen in the example below, do not reply with the standard script. The only edit that will be needed is to select your name from the call center agent dropdown.

If you do see this occur on a Sev1 or Blocker ticket please alert George Barbour before processing further.