Korcett: The Chapmans

Axis West Austin resident Brigitte Chapman, or Michael Chapman (her father) may call in and reference ticket 14982, 14213, or no ticket at all…  If they call in this weekend, please do not attempt to troubleshoot with this customer. Inform them that this case  has been escalated and tier 3  will contact them on Monday. Please completely document the interaction on case #14982, and then email mmarmion@cwxtx.com directly.