Process

Scripting

“Thank you for calling Inova. This is <your name>. Can I have your first and last name please?”

(notate – record number from the caller ID)

“Thank you. How may I help you today?”

Non-scheduling request

If your caller is not wanting to schedule a new Sign Language request, but either wants to talk to someone in particular, or ask the status of any existing schedules or any other non-scheduling request, then refer your caller to 703-504-7899.

Sign Language Scheduling Request

Copy/Paste the template below into an Email, and complete.
Email this completed template to the following (ASAP – TIME SENSITIVE REQUESTS!!)

• signLanguageScheduler@inova.org
• Jaclyn.evans@inova.org
• BCC: cwleads@cwxtx.com

Email Template

Subject:  Sign Language Scheduling

Call Date:
Time of Call (Include Time Zone!):
Full Name of Caller:
Caller Contact Phone #:
Full Name of Patient:
Patient Medical Record #:
Location/Address (Where services are requested):
Department:
Patient Procedure:
Contact Person Onsite:
Contact Person Phone #:
Has Communication Request Form been completed?: Y/N
If Y, Time/Date of Signature:
Signed by Patient: Y/N
Date, Time, & Duration interpreter will be needed for: