*** Important! *** Computer Warranty Services Call(s) 2/1/2016 *** Important ***

Team,

 

We’ll be having two calls this afternoon on the Computer Warranty Services queue regarding two claims on two different Chromebooks. When the school(s) call regarding the Chromebook repair, a pick-up and delivery service will be provided to the school. Therefore, when the representatives from the school district call in, we will take all information regarding the claim, as well as what specific location the device(s) will be located for the pick-up, and subsequent delivery.

The customer will also need to be informed that, since they are a new customer, and since this is their first pick-up, we’ll be scheduling one of our representatives to get back with them regarding confirmation of the day of pick-up, and an approximate time for the pickup.

The name of the customer that we will likely be hearing from will be from Spartanburg District One. They should have two different models of Chromebooks, similar to the following:

 

T4M31UR#ABA

HWP-K4K83UA#ABA

 

BE SURE TO DOCUMENT THE SPECIFIC DEVICE THAT THE CUSTOMER CALLS IN WITH. USE THE ABOVE MODEL TAGS AS REFERENCE.

 

See George or Brandon immediately if there are any issues, or questions regarding this post.

 

Thank you!

 

The Management Team