Escalation Template

Before escalating tickets to L3 you need to summarize all work done on the ticket in a note, utilize the following template:

 

 

Escalating to L3

 

Current issue: APX is offline

 

Proposed Next Step: Replace Power supply

 

Troubleshooting done:

Confirmed node is not broadcasting from APY

Site power cycled APX

APX light status = blinking power, unlit, unlit

Had site swap APX’s PS with APZ

APX came online with PS swap