CUSTOMER SERVICE WEEK – WEDNESDAY EDITION

Share your Story: Share a tale of when you were a customer and someone went above and beyond to help you out. Submit your story to kbecker@contactworks.us so that it can be shared with the team!

Food: Later today, sandwich meats will be available to satisfy all your hunger pangs! There is still cereal and grilled cheese when needed!

As a note – all food available for Customer Service Week and after will be specifically labeled as such. That way, we’re not accidently dipping into a co-worker’s meal!

Wednesday Spotlights:

Michael came in near the end of 2014 to help out with our technical clients. He champions not only the shared queue, but is one of our best Tengo agents.

This cat lover was born in Athens, Grece and plays hard in video games. Ask him about his streaming. I’ve seen it! He’s good!

Michele was one of our champions from the Teensafe team and has done amazing work as a team lead. She’s currently over in Silvercar helping them to be amazing.

This lover of crafts also loves cooking and baking. This makes perfect sense as she has a great uncle who regularly wins chili contests in New Mexico!

Vincent is another legend who started in 2015. He’s very strong technically and has been a Tengo Champion for a long time. He currently mans the night shift for our Shared Queue.

I remember interviewing Curtis for the shared queue in 2016, and he has never let us down since! He’s still going strong in 2022.

This military vet has a beautiful heart and is an amazing and caring husband.

Here is another technical wizard who joined the shared queue. He’s our second overnight agent who offsets Vincent. Although we don’t get to see him very often, we know we can always rely on him to keep things taken care of!

Here is the second of three current agents who joined us in 2017. He helps to provide a white glove service for Silvercar and is still going strong!

This guy loves his garlic bread and vinyl record collection! Now if he could only get himself a record player.

Our last 2017er is another hero of Silvercar! She is always a delight to work with and her soft skills are unmatched.

This Star Wars nerd loves watching scary movies. And you know what else is scary? Getting 20 tattoos! Jennifer wears hers proudly!