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Due to some recent changes in the Google play store there has been a new update to the android app. Android users will need to download and install the new app, if you receive any calls in regards to this please utilize the new canned response to send the caller the proper instructions to download and re-install the app.
The caller will also need to remove the old device from the teen’s profile and add the new on as per normal with any update.
TengoInternet customer Penny Wagner over at Riverview RV Park and Campground had this to say about Cory’s excellent service:
Penny stated that she is far from a technical individual, but Cory was able to simplify the issue for her, and reinforced her ability the entire way through.
A big thanks to Cory for cleaning out the refrigerator. (it was pretty nasty)
As a reminder to all, please do not leave food stuffs after they expire in the break room. If you don’t eat it, throw it out or take it home.
Please have all items out of the refrigerator today by 5:00pm today (except items for your immediate shift) as it will be cleaned out tomorrow. If you have old items in there, they WILL be thrown away.
If you receive a call from a guest staying at a location that provides TengoInternet but the location does not have guest support DO NOT enter a ticket for the location.
As these locations provide their own support for their wireless customers Tengo has asked that we no longer notate when a customer call comes in from one of these locations. Continue as normal with informing the caller of any support announcements located on the page and refer to the site staff or other party’s notated in the announcements.
All, it is important to remember when answering questions about billing issues or invalid credit card problems on the teensafe system that no, teensafe cannot be billed on a pre-paid card. This information is available on the FAQ page of the teensafe sub menu.
Q. Can I pay with a prepaid credit card?
A. No, the billing system currently does not accept prepaid cards even if they are managed by VISA or MasterCard, the customer will have to enter a valid Credit or Debit card to be able to use the service.
Ms. Charlotte Kalpenbaugh called and wanted to let us know that Malaurie was great and potentially saved a customer. She stated that “Malaurie was excellent. She broke everything down as to why it was not showing my data and promised me an email with the steps to correct the problem. Now I can try this and continue to keep an eye on my daughter with the assistance of Teensafe.”
Great job Malaurie! You stopped a cancellation and satisfied the customer. Keep up the good work.
Storrie Hockenson, staff at Champagne Lakes had this to say in regards to her experience with Tengo support:
I would like to thank Jon, one of the techs at your company. We have been customers since 2009, and have had our ups and downs with the system. Today, my interaction with him was the best support I have ever received. he took my frustration with a tenant at our park, and created a very happy ending for the difficult customer and myself. Thank you Jon, you took the time to listen and correct the issue.
The weather could cause icy conditions overnight tonight into tomorrow morning.
If weather causes travel to be unsafe and road conditions become too hazardous for you to commute to work, you must notify management by calling the absentee line at (512) 637-4376 prior to the start of your shift. In such conditions after notifying management, you are authorized to work from home if you have the capability.
Be sure to test your VPN connection and phone functionality tonight. If you don’t have VPN credentials or cannot connect your VPN, email cwleads@cwxtx.com for assistance; include the best contact phone number for you so we can troubleshoot with you.
We are going to have a full clean out of the refrigerator soon. You need to take home anything that you are not going to be using for your immediate shift. The deadline is 5:00 pm on Tuesday, March 4th. If your stuff is not collected and removed, then it WILL BE THROWN AWAY.