Congratulations to MATTHEW WALDEN!!!  His name was drawn as the winner in the Tengo Connection Contest.  Matt will soon be the proud owner of a brand new USB ROCKET LAUNCHER!!  WAY TO GO MATT!!

Keep filling out those forms for connectivity issues guys.  You never know what the next prize may be…

From ADP:

“Please be advised that system maintenance will be performed on the ADP Workforce Now® Time & Attendance module for approximately 5 minutes at any given time between Sunday May 17, 2015, 12:01 A.M. and 10:00 A.M. ET.

Anyone attempting to log on will be presented with a system unavailable notification.  

The ADP Time & Attendance Web Clocking page, however, will remain available 24 x 7 for your employees to clock in and out. This is especially useful for those employees needing to clock in and clock out during ADP ezLaborManager system maintenance.

ADP regrets any inconvenience this may cause.”

As usual, if this affects your ability to punch in and out, email George Barbour with the times for your ADP card punches.

There’s been a consistent issue with agents not checking for new tickets, and not responding to unassigned and re-opened tickets in a timely fashion. An internal SLA is being implemented across all TTO clients as follows:

INTERNAL SLA FOR UNASSIGNED TICKETS

•  4 HOUR RESPONSE TIME DURING TEAM LEAD HOURS
• 24 HOUR RESPONSE TIME DURING AFTER HOURS

This information can be found at each individual client’s CARE page, under Processes > Customer Callback

This test aims to find out “who you are and why you do things the way you do” and we’ve found the results interesting so far!

James Jones and Charith Arachchi both are ENFPs, with James being an ENFP-T (turbulent) while Char is an ENFP-A (assertive) and are both Diplomatic Campaigners! Go team!

Cory Branson is an ENFJ-T (turbulent) while Chris Smith is an ENFJ-A (assertive) and they play the role of Diplomatic Protagonists! Chris doesn’t agree with his results… what do you think?

Kenneth Becker is an INFP-T (turbulent), while Dustin Johnson is an INFP-A (assertive) and they operate as Diplomatic Mediators! Keep the peace!

Matthew Kennedy is an ESFJ-A (assertive) and is at the ready as a Sentinel Consul! BAM!

Donald Six is an INTJ-T (turbulent) and is the man with a plan as an Analyst Architect! World domination? The world is not enough!

Take the Free Personality Test and once you’ve got your results, enter them in the Results Form (try to include the corresponding percentages for each trait too!)

We will be compiling all of the results and displaying them in the office, and we can start to learn more about each other and how to best elevate our team to the next level!

Starting on the next schedule, around June/July, we will be doing something a little different.

The person with the least amount of attendance infractions since the start of the May schedule that begins Monday 04/27/15 will get first pick of the schedule they want from the available shifts. The person with the most infractions gets last pick. Graveyard shifts are excluded from this.

This is across all clients/queues and is how scheduling will be done moving forward.

If you want a really good schedule be here and on time for every shift. That way you can ensure you get the schedule that best fits your needs.

Please speak with a Team Lead if you have any questions.

Be sure you have looked at the new schedule which goes into effect next Monday (4/27).

This Schedule Begins 4/27/2015

See George if you have any concerns or questions regarding your schedule.