Bcycle overage fees

If a customer is calling about overage fees, please explain that the reason they are being charged is because they didnt return the bike in time.

 

if it is a mix of issues, and one of them is that the bike didnt register (typically will have a big overage charge, or long time running.) confirm it with the customer before letting them know you will escalate the issue.

 

However, if its an overage charge, we really need you to be explaining the pricing model per city.