Account – Status Definitions

TRIAL

6 day free trial period – everything is unrestricted except for text messages. The option to upgrade is in the profile – in the monitored phone – in the text message settings – and click on one of the texted names to get the option to upgrade.

 

CANCELLED

It means the account has been cancelled, either by the customer or by TeenSafe. Once a cancellation takes effect, TeenSafe access ends. Try to encourage your caller to wait until the end of their trial or subscription before cancelling.

 

EXCEPTION

This means that rebilling on the account failed and that the billing information on the account is no longer working. Any accounts with this status will require that the customer enter new billing information upon their next log in.  The customer will have to use a valid debit or credit card, prepaid cards will not work with the teensafe billing system.

 

ACTIVE

The account is active, fully unlocked, and usable. This means that the account will automatically rebill each month until the customer calls in to cancel the subscription.

 

NO LEGAL

This is an account that never got past the setup process. An email address may have been entered, but no credit card information was added or processed successfully. We cannot fix those kinds of accounts at the moment, so they’ll have to re-register with a different email address.