Petzi Zendesk Ticketing Field Updates!
There have been changes made to the reason for contact drop down in Zendesk for Petzi tickets to help us gather more precise data. Things have been added and removed from the current drop downs as well. There are more details available on Petzi Care with more in-depth explanation as to the options that are available.
- Petzi Video > Green screening/screen tearing- If a customer is calling in about green lines/pixelation or streaks on the video feed.
- Petzi Video > Connection > Petzi offline- If the customers Petzi is blinking rapidly and they cannot connect to the camera.
- Petzi Video > Connection > Failure to connect/Dropped session- If the customer is unable to connect while there is no blinking light, or if the video session ends prematurely.
- Petzi Treating > Spring issue- Spring has been broken/removed or otherwise rendered non functional.
- Petzi Treating > Treat quantity- Questions pertaining to how many treats are being or to be dispensed
- Petzi Setup > Setup Problem- The customer is receiving an error or some difficulty during setup
- Petzi Setup > Setup help- Customer is just looking for help during setup. This means they havent attempted setup and would like help thorugh the process.
- Petzi Social > Account management- Password resets/wrong email used during signup
- Petzi Social > Site issue/Inappropriate content- Customer is calling in to notify us of any issue they are having navigating the social site or the app or if they have encountered inappropriate/explicit/irrelevant pictures posted to the social site