Kudos Arthur

     If you’ve worked on the Tengo account you know Arthur Betts has been very involved in ensuring we are able to effectively target and resolve outage and other escalated cases.

We all knew Arthur was a beast and worked through a VERY large number of these issues each week/month, but now we know just how much of a beast Arthur really is.  In the past 90 days Arthur has worked a total of 1096 cases, and processed 200 refunds.

To give a little better idea of the amount of work this really is, each case takes on average about 30 minutes to resolve.  Each refund takes about 10 minutes to process, start to finish.  That means in the past 90 days Arthur has handled 581.3 hours worth of work.  A little more math here means that Arthur is working at above expected peak efficiency as a full 90 days is only 520 paid hours….Thats a whopping 112% utilization, this guy never stops.

Also, in case you thought this was skewed because Arthur works in conjunction with other members of Tengo’s NOC and there is no way he actually closed most of those himself…..Of that 1096 worked, only 7 were escalated to be resolved by another member of the NOC. Yes that’s right Arthur worked, resolved, and closed 1089 cases (that’s roughly 12 cases per day for those of you counting along) on his own.
We cannot thank him enough for his dedication, commitment, drive, and personal investment in seeing Tengo’s (and thusly our) customers succeed through resolving any network issues as quickly and efficiently as possible.

Way to go Arthur, you da man!