Reminder to Adult Monitoring process for TeenSafe

PLEASE READ!

Recently we have had a few escalations to management that were missing required fields as outlined by care. We have a template under zendesk macros titled “Illegal monitoring template”, this is required for each escalation. this goes as follows;

• Device type:
• Device identifier (Number if android, SN if Ios):
• Person being monitored name:
• Phone number:
• Email:
• Who is monitoring them:
• Relationship to person monitoring them:

An escalation requires for the ticket to be assigned to Jim and submit as Open in zendesk. We cannot process the escalation without the information and the person calling must be the person being monitored.

IF a relative or friend calls in for someone who they suspect is being monitored, you are to say. “Unfortunately due to security reasons, I must have all the required information/be speaking to the person being monitored” ” We are unable to process this without the party being monitored/required information.”

you may welcome the relative or friend to have the person who they suspect is being monitored contact us so we can assist them as necessary at their earliest convenience.

We are to inform each customer that the party responsible will be contacted and informed they have broken the law, there are absolutely no exceptions.

once again, the template must be complete and from the person who is being monitored.

very important *** we may leave a comment on if the person we spoke with sounded of age or young, this information is useful to JIM.