Important: Tengo process change

A change has been made to the way locations change prices and coupons.  If you get a VIP call with location management and they are asking you to change the subscription prices or coupon durations/prices, then you will follow this process:

1. Document in your VIP template the current prices/coupons and what they want them to be changed to.  Be as detailed as you can.
2. Pull up the park page in sugar and check who the account manager is for that location.
3. Create the sugar ticket like you normally would, but change ‘Queue’ field to ‘assigned’ and change the ‘Assigned to’ field to the account manager for that location.

Please see a lead if you have any questions and as per normal process if location management calls in on the GS line for something like this, then refer them to the VIP line.