Teensafe – Apple Security Update

Jim has modified the current canned response with a link to instructions on how the user may ensure that the correct email is receiving these alerts.

Teensafe CANNOT advise the customer to change the email that receives the alerts from an apple ID.  Do NOT advise a customer to do this.

Teensafe MAY supply a link to the customer that will give them instructions on how to ensure that the correct email is receiving these alerts.

 

The new edition of the canned response can be seen below:

 

Dear Customer,

 

TeenSafe is aware of the new added iCloud security that Apple has initiated, where as Apple is now sending an Email to the iCloud account holder (iCloud ID Email address).

 

TeenSafe’s team of engineers are analyzing this new Apple iCloud security and are working diligently to resolve the impact to our users. To ensure that the iCloud security alert Email is sent to the correct email address, please click on the link below. Thank you

Learn how to setup the correct email address.