Gather all customer information before transferring callers – Tengo

If you need to transfer a caller over to Tengo staff make sure you have all the callers information, double check with the caller if necessary.

 

Always gather the following:

Name

Phone number

Location they are calling in regards to.

 

All of this information is required in the proper scripting to be used on every Tengo call, always gather it and document it correctly.