401(k)

Vanguard Website: my.vanguardplan.com
Click for the: 401(k) info sheet

The leadership of ContactWorks has a vital responsibility to diligently monitor all employee benefits. We are pleased to announce that starting 1/15/2024, a 401(k) Plan will be provided by Vanguard Retirement Plan Access.

Below, you will find compliance notices as part of the transition. These notices are for informational purposes only and do not require any action from you. Please take time to review them carefully, as they contain important information about the new plan.

All employees will be eligible to enroll in 401(k) after 3 months of working at ContactWorks.

Qualified Default Investment Alternatives (QDIA) Notice

Notice of Qualified Default Investment Alternative(s) (QDIA) Qualified Retirement Plan/403(b)

PLAN INFORMATION

Employer Name ContactWorks

Plan Name CONTACTWORKS 401(K) PLAN

Plan Sequence Number 001

Plan Year End 12/31

Plan Id Number 276102

GENERAL INFORMATION

You have the right to select how the assets in your retirement plan account will be invested. You may need to make investment elections upon initial enrollment under the plan, upon a change of investment options under the plan, or upon receipt of a rollover or transfer contribution into your account. If you do not follow the plan’s procedures for making investment elections timely, any contributions made to your account will be invested in the plan’s default investment described below.

The investment of your account will continue in this manner unless and until you advise the plan administrator to the contrary. Your plan administrator will provide you with information on the plan’s procedure(s) for making investment elections, including other investment alternatives available under the plan.

Should you have questions regarding the default investment(s) please contact the plan administrator listed below and in your Summary Plan Description(SPD).

INVESTMENT INFORMATION

Default Investment(s)

All amounts contributed to the plan for which you have provided no investment instructions will be invested in the following plan investment(s).

You will be defaulted into the appropriate investment based on your birth year as shown below.
Name of Investment	Start Year End Year
American Funds Trgt Date Ret 2020 R6	1957 or earlier
American Funds Trgt Date Ret 2025 R6	1958 to 1962
American Funds Trgt Date Ret 2030 R6	1963 to 1967
American Funds Trgt Date Ret 2035 R6	1968 to 1972
American Funds Trgt Date Ret 2040 R6	1973 to 1977
American Funds Trgt Date Ret 2045 R6	1978 to 1982
American Funds Trgt Date Ret 2050 R6	1983 to 1987
American Funds Trgt Date Ret 2055 R6	1988 to 1992
American Funds Trgt Date Ret 2060 R6	1993 to 1997
American Funds Trgt Date Ret 2065 R6	1998 or later

* If your birth year is not on record, you will be automatically placed into the Vanguard Balanced Index Adm (100%).

Description of investment objectives and risk and return characteristics of the default investment(s):

You will be defaulted into the appropriate investment based on your birth year. This investment includes a pre-selected investment mix that will be automatically updated as you get closer to retirement. Investments are subject to the risks of their underlying assets. The year in the fund name refers to the approximate year (the target date) when an investor in the fund would retire and leave the workforce. The fund will gradually shift its emphasis from more aggressive investments to more conservative ones based on its target date. An investment is not guaranteed at any time, including on or after the target date.

Description of fees and expenses associated with the default investment(s) and any transfer from the default investment(s):

Name of Investment	NET annual operating expense*
Name of Investment	As a %	Per $1000
American Funds Trgt Date Ret 2020 R6	0.30%	$3.00
American Funds Trgt Date Ret 2025 R6	0.32%	$3.20
American Funds Trgt Date Ret 2030 R6	0.33%	$3.30
American Funds Trgt Date Ret 2035 R6	0.35%	$3.50
American Funds Trgt Date Ret 2040 R6	0.36%	$3.60
American Funds Trgt Date Ret 2045 R6	0.37%	$3.70
American Funds Trgt Date Ret 2050 R6	0.38%	$3.80
American Funds Trgt Date Ret 2055 R6	0.38%	$3.80
American Funds Trgt Date Ret 2060 R6	0.38%	$3.80
American Funds Trgt Date Ret 2065 R6	0.38%	$3.80

Name of Investment

NET annual operating expense*

Fund % in

Portfolio

As a %

Per $1000

Vanguard Balanced Index Adm

0.07%

$0.70

100%

*Redemption fees and contingent deferred sales charges (CDSC) do not apply/exist for these funds. Data as of 9/30/2023.

You may transfer the assets invested in the default investment(s) to any other investment alternative available under the plan. If you transfer to another investment alternative within 90 days beginning on the date your first contribution is invested in the plan or when you first had the opportunity to direct the investment of your assets, you will not incur any transfer fees or expenses. After this 90-day period, any applicable fees and expenses associated with the transfer from the default investment(s) will apply. In addition, the operating fees and expenses described below will always apply to this default investment(s).

Transfer Rights

You have the right to transfer the assets invested in the default investment(s) to any other investment alternative available under the plan.

Description of the frequency with which investment transfers are permitted:

You can redirect your future contributions and change the way your plan account balance is invested anytime, subject to each fund’s trading restrictions and any purchase fees (if applicable).

Please contact the Plan Administrator if: • You have any questions about how the plan works or your rights and obligations under the plan. • You would like a copy of the plan’s Summary Plan Description or other plan documents. • You would like additional information about your investment alternatives.
Name of Plan Administrator	ContactWorks
Address	PO Box 203068
City, State, Zip	Austin, TX, 78720
Phone	(585) 300-8005

For more information, you can access the investment fund fact sheets or investment prospectus located on your participant website, which will include further information about the investment objectives, risk/return characteristics, fees and transfer rights.

Morningstar® Retirement Manager℠ is offered by Morningstar Investment Management LLC, a registered investment adviser and subsidiary of Morningstar, Inc., and is intended for citizens or legal residents of the United States or its territories who reside in the United States or its territories. Investment advice generated by Morningstar Retirement Manager is based on information provided and limited to the investment options available in the defined contribution plan. Projections and other information regarding the likelihood of various retirement income and/or investment outcomes are hypothetical in nature, do not reflect actual results, and are not guarantees of future results. Results may vary with each use and over time. The Morningstar name and logo are registered marks of Morningstar, Inc. Morningstar Investment Management is not affiliated with Ascensus, Inc.

All investments involve risk, including the loss of principal. There can be no assurance that any financial strategy will be successful. Morningstar Investment Management does not guarantee that the results of their advice, recommendations or objectives of a strategy will be achieved.

Fee Disclosure

The information in this document is designed to provide you important information about your company’s retirement plan and help you make decisions regarding the features and investments that are available. This information will be updated at least annually and more frequently if certain information changes. You are encouraged to review this information – along with any additional materials provided – in order to make the best possible decisions regarding the management of your retirement account.

General Plan Information

This section describes any limitations or restrictions on how you can manage your account along with information on the plan’s investment options and any voting rights that may apply to them. If your plan offers a brokerage account option, information regarding this account can also be found in this section.

Administrative Expenses

The information in this section provides detail on expenses associated with the administration and recordkeeping of the plan and, if deducted from your account, how these expenses will be calculated. Please note that administrative expenses may not be deducted from your account and instead be paid by your employer. Whether or not these expenses are deducted from your account may also vary from year to year.

Individual Expenses

In this section you will find a listing of services available to help you manage your retirement account and the cost for each service. These services are optional and you will only be charged if they are used.

Investment Options

The charts in this section are designed to provide detailed information on the investments available through your company’s plan. This section is broken out by investment type and includes such information as investment returns, performance of comparative benchmarks and where to obtain additional information on each investment.

General Plan Information

Investment Instructions

You are responsible for choosing how to invest the assets in your account according to the procedures provided by your plan administrator. Information on your plan’s investments and how to provide investment instructions can be found in the Investment Options section of this document. Your investment decisions are subject to any limitations or restrictions described in the table below.

Investment Limitations or Restrictions
The portion(s) of your account that you can invest	Your Entire Account
How often you can change your investment elections	Daily
How often you can transfer assets between investment options	Daily
Additional rules that apply to selecting investments

Exercise of Voting and Other Rights

Certain voting and other rights may apply to an investment option that you have chosen for your account. Those rights may be exercised by the plan sponsor or other named fiduciary for the plan who retains the right to exercise on behalf of the plan voting, tender and similar rights with respect to the designated investment alternatives in the plan.

Designated Investments

For a list of investment options offered through the plan, please review the Investment Options comparative chart in this document.

Investment Managers

For the investment managers of the plan’s investment options, please see each investment’s website, prospectus or fact sheet.

Administrative Expenses

Your employer has elected to pay the cost for administrative services provided to the plan. These services are necessary for the operation of your plan and can include recordkeeping, custodial, legal, and accounting services.

Advisor Fees
Expenses for investment advisory services provided to the plan may be charged to your account. Your employer has directed that advisor fees be charged pro rata based on the amount of each participant’s account balance. Charges will depend on the value of your account. Based on our records, the annual fee and per participant fee is estimated in the table below. This estimate is subject to change as it is based on varying factors such as the number of participants in the plan and current balances. Actual fees may vary from this estimate or may not be deducted from plan accounts in some circumstances. The actual amount charged to your account will appear on your participant statement under the Your Expenses section.

Individual Expenses

The expenses listed below for services provided to you may be charged to your account. If any of these expenses are charged to you, they will be deducted from check proceeds or from account assets. The fees listed below only apply for the services you use. Please see the “Information About the Document” section at the end of this document for further details.

Expense	Amount
Taking a loan	$150 per Loan
Taking a distribution	$75 per Distribution
Check stop payment/re-issue	$35 per Check
Required Minimum Distribution	$25 per Distribution
Corrective Distribution	$20 per Corrective Distribution
First periodic payment	$25 per Distribution
Each additional periodic payment	$15 per Distribution
Outgoing wire transfer/reject/re-issue/UPS Delivery	$30 per Wire
Each additional distribution check (if more than one)	$15 per Check

Investments available in your plan may charge additional fees to your account such as fund redemption fees, sales charges, deferred sales charges or other trading restrictions. Please review the complete investment fee and performance chart contained in this notice to determine whether these fees may be assessed for an investment option, and review your account statement for a detailed disclosure of the dollar amount actually charged to your account related to these fees.

Investment Options

Whether you will have adequate savings at retirement will depend in large part on how much you choose to save and how you invest your savings. While the information below is important to making informed investment decisions, you should carefully review all available information about an investment option prior to making an investment decision.

This document includes important information to help you compare the investment options under your retirement plan. If you want additional information about your investment options, you can go to the specific website address shown below or you can contact Kenneth Becker at 5853008005. A free paper copy of the information available on the website(s) can be obtained by contacting Kenneth Becker at 5853008005.

Document Summary

This document has three parts. Part I consists of performance information for plan investment options. This part shows you how well the investments have performed in the past. Part II shows you the fees and expenses you will pay if you invest in an option. Part III contains information about the annuity options (if applicable) under your retirement plan.

Part I – Performance Information

Table 1 focuses on the performance of investment options that do not have a fixed or stated rate of return. Table 1 shows how these options have performed over time and allows you to compare them with an appropriate benchmark for the same time periods. Past performance does not guarantee how the investment option will perform in the future. Your investment in these options could lose money. Information about an option’s principal risks is available on the website(s) listed in Table 1. Additional information is also available at https://my.vanguardplan.com.

Table 1—Variable Return Investments
Name / Type of Option / Website	Average Annual Total Return				Benchmark
	As of 10/31/2023
	1yr.	5yr.	10yr.	Since	1yr.	5yr.	10yr.	Since
				Inception				Inception
Equity Funds
Vanguard 500 Index Adm/ Large Cap U.S. Stock	10.10%	10.97%	11.14%	7.06%	9.48%	10.71%	10.88%	7.17%
www.vanguard.com					Russell 1000 TR USD
Vanguard Developed Mkts Index Adm/ International Stock	12.93%	4.26%	3.30%	3.89%	12.07%	3.46%	2.54%	3.98%
www.vanguard.com					MSCI ACWI Ex USA NR USD
Vanguard Emerging Mkts Stock Idx Adm/ International Stock	10.92%	2.91%	1.67%	4.07%	10.80%	1.59%	1.19%	4.01%
www.vanguard.com					MSCI EM NR USD
Vanguard Extended Market Index Adm/ Mid Cap U.S. Stock	-1.14%	5.39%	6.92%	7.31%	-1.01%	7.14%	8.05%	8.31%
www.vanguard.com					Russell Mid Cap TR USD
Vanguard Growth Index Adm/ Large Cap U.S. Stock	20.86%	13.68%	12.88%	7.55%	18.95%	14.22%	13.82%	7.22%
www.vanguard.com					Russell 1000 Growth TR USD
Vanguard Small-Cap Growth Index Adm/ Small Cap U.S. Stock	-4.01%	4.29%	6.26%	9.73%	-7.63%	2.68%	5.67%	9.20%
www.vanguard.com					Russell 2000 Growth TR USD
Vanguard Small-Cap Index Adm/ Small Cap U.S. Stock	-3.58%	5.58%	6.99%	8.20%	-8.56%	3.31%	5.63%	7.01%
www.vanguard.com					Russell 2000 TR USD
Vanguard Small-Cap Value Index Adm/ Small Cap U.S. Stock	-3.22%	5.86%	7.19%	10.59%	-9.93%	3.26%	5.20%	8.76%
www.vanguard.com					Russell 2000 Value TR USD
Vanguard Total Intl Stock Index Adm/ International Stock	12.35%	3.79%	2.87%	3.86%	12.07%	3.46%	2.54%	3.63%
www.vanguard.com					MSCI ACWI Ex USA NR USD
Vanguard Total Stock Market Index Adm/ Large Cap U.S. Stock	8.36%	10.15%	10.47%	7.30%	9.48%	10.71%	10.88%	7.17%
www.vanguard.com					Russell 1000 TR USD
Vanguard Value Index Adm/ Large Cap U.S. Stock	-0.10%	7.81%	9.05%	6.70%	0.13%	6.60%	7.60%	6.69%
www.vanguard.com					Russell 1000 Value TR USD
Bond Funds
Vanguard S-T Infl-Prot Sec Idx Adm/ Diversified Bond	2.64%	2.92%	1.66%	1.45%	-0.72%	2.27%	1.61%	0.94%
www.vanguard.com					Bloomberg US Treasury US TIPS TR USD
Vanguard Total Bond Market Index Adm/ Diversified Bond	0.53%	-0.04%	0.87%	2.95%	0.36%	-0.06%	0.88%	3.05%
www.vanguard.com					Bloomberg US Agg Bond TR USD
Vanguard Total Intl Bond Index Adm/ Diversified Bond	1.65%	-0.08%	1.69%	1.67%	1.72%	0.47%	1.68%	1.64%
personal.vanguard.com/us/home					Bloomberg Global Aggregate TR Hdg USD
Other
American Funds Trgt Date Ret 2020 R6/ Target Date	3.60%	4.53%	5.04%	7.69%	3.25%	3.46%	4.04%	6.83%
www.americanfunds.com					Morningstar Lifetime Mod 2020 TR USD
American Funds Trgt Date Ret 2025 R6/ Target Date	4.60%	5.26%	5.73%	8.65%	3.42%	3.68%	4.41%	7.47%
www.americanfunds.com					Morningstar Lifetime Mod 2025 TR USD
American Funds Trgt Date Ret 2030 R6/ Target Date	5.71%	5.93%	6.48%	9.38%	3.89%	4.10%	4.90%	8.15%
www.americanfunds.com					Morningstar Lifetime Mod 2030 TR USD
American Funds Trgt Date Ret 2035 R6/ Target Date	6.94%	7%	7.28%	9.98%	4.68%	4.69%	5.42%	8.71%
www.americanfunds.com					Morningstar Lifetime Mod 2035 TR USD
American Funds Trgt Date Ret 2040 R6/ Target Date	8.13%	7.49%	7.63%	9.68%	5.56%	5.28%	5.83%	8.39%
www.americanfunds.com					Morningstar Lifetime Mod 2040 TR USD
American Funds Trgt Date Ret 2045 R6/ Target Date	8.44%	7.56%	7.73%	10.33%	6.20%	5.65%	6.03%	9.22%
www.americanfunds.com					Morningstar Lifetime Mod 2045 TR USD
American Funds Trgt Date Ret 2050 R6/ Target Date	8.73%	7.54%	7.75%	10.35%	6.52%	5.78%	6.05%	9.22%
www.americanfunds.com					Morningstar Lifetime Mod 2050 TR USD
American Funds Trgt Date Ret 2055 R6/ Target Date	9.04%	7.44%	7.70%	9.25%	6.60%	5.75%	5.97%	7.90%
www.americanfunds.com					Morningstar Lifetime Mod 2055 TR USD
American Funds Trgt Date Ret 2060 R6/ Target Date	9.16%	7.40%	N/A	7.33%	6.64%	5.68%	5.88%	5.70%
www.americanfunds.com					Morningstar Lifetime Mod 2060 TR USD
American Funds Trgt Date Ret 2065 R6/ Target Date	9.17%	N/A	N/A	11.30%	6.64%	5.68%	5.88%	10.87%
www.americanfunds.com					Morningstar Lifetime Mod 2060 TR USD
Vanguard Balanced Index Adm/ Balanced	5.19%	6.30%	6.78%	6.08%	4.74%	4.38%	4.67%	5.61%
www.vanguard.com					Morningstar Mod Tgt Risk TR USD
Vanguard Federal Money Market Inv/ Capital Preservation	4.82%	1.73%	1.12%	3.90%	4.81%	1.92%	1.35%	N/A
www.vanguard.com					ICE BofA USD 3M Dep OR CM TR USD

Note: To help achieve long-term retirement security, you should give careful consideration to the benefits of a well-balanced and diversified investment portfolio. Spreading your assets among different types of investments can help you achieve a favorable rate of return, while minimizing your overall risk of losing money. This is because market or other economic conditions that cause one category of assets, or one particular security, to perform very well often cause another asset category, or another particular security to perform poorly. If you invest more than 20% of your retirement savings in any one company or industry, your savings may not be properly diversified. Although diversification is not a guarantee against loss, it is an effective strategy to help you manage investment risk.

Part II – Fee and Expense Information

Table 3 shows fee and expense information for the investment options listed in Table 1 and Table 2. Table 3 shows the total annual operating expenses of the options in Table 1. Total annual operating expenses are expenses that reduce the rate of return of the investment option. Table 3 also shows shareholder-type fees. These fees are in addition to total annual operating expenses. Please see the “Information About This Document” section at the end of this document for further details.

Table 3—Fees and Expenses
		Total Annual		Maximum	Deferred
Name	Type of Option	Operating Expenses		Sales	Sales
		As a %	Per $1000	Charge	Charge*
Redemption fees or trading restrictions (if applicable)
Equity Funds
Vanguard 500 Index Adm	Large Cap U.S. Stock	0.04%	$0.40	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Developed Mkts Index Adm	International Stock	0.07%	$0.70	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Emerging Mkts Stock Idx Adm	International Stock	0.14%	$1.40	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Extended Market Index Adm	Mid Cap U.S. Stock	0.06%	$0.60	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Growth Index Adm	Large Cap U.S. Stock	0.05%	$0.50	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Small-Cap Growth Index Adm	Small Cap U.S. Stock	0.07%	$0.70	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Small-Cap Index Adm	Small Cap U.S. Stock	0.05%	$0.50	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Small-Cap Value Index Adm	Small Cap U.S. Stock	0.07%	$0.70	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Total Intl Stock Index Adm	International Stock	0.11%	$1.10	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Total Stock Market Index Adm	Large Cap U.S. Stock	0.04%	$0.40	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Value Index Adm	Large Cap U.S. Stock	0.05%	$0.50	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Bond Funds
Vanguard S-T Infl-Prot Sec Idx Adm	Diversified Bond	0.06%	$0.60	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Total Bond Market Index Adm	Diversified Bond	0.05%	$0.50	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Total Intl Bond Index Adm	Diversified Bond	0.11%	$1.10	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Other
American Funds Trgt Date Ret 2020 R6	Target Date	0.30%	$3	N/A	N/A
American Funds Trgt Date Ret 2025 R6	Target Date	0.32%	$3.20	N/A	N/A
American Funds Trgt Date Ret 2030 R6	Target Date	0.33%	$3.30	N/A	N/A
American Funds Trgt Date Ret 2035 R6	Target Date	0.35%	$3.50	N/A	N/A
American Funds Trgt Date Ret 2040 R6	Target Date	0.36%	$3.60	N/A	N/A
American Funds Trgt Date Ret 2045 R6	Target Date	0.37%	$3.70	N/A	N/A
American Funds Trgt Date Ret 2050 R6	Target Date	0.38%	$3.80	N/A	N/A
American Funds Trgt Date Ret 2055 R6	Target Date	0.38%	$3.80	N/A	N/A
American Funds Trgt Date Ret 2060 R6	Target Date	0.38%	$3.80	N/A	N/A
American Funds Trgt Date Ret 2065 R6	Target Date	0.38%	$3.80	N/A	N/A
Vanguard Balanced Index Adm	Balanced	0.07%	$0.70	N/A	N/A
Trading Restrictions: Holding period of 30 day(s) enforced on transfer IN transactions after 1 Transfer Out of $0.01 or more within a period of 1 day(s).
Vanguard Federal Money Market Inv	Capital Preservation	0.11%	$1.10	N/A	N/A

The cumulative effect of fees and expenses can substantially reduce the growth of your retirement savings. Visit the Department of Labor’s website for an example showing the long-term effect of fees and expenses at https://www.dol.gov/sites/dolgov/files/EBSA/about-ebsa/our-activities/resource-center/publications/a-look-at-401k-plan-fees.pdf. Fees and expenses are only one of many factors to consider when you decide to invest in an option. You may also want to think about whether an investment in a particular option, along with your other investments, will help you achieve your financial goals.

Please visit https://my.vanguardplan.com for a glossary of investment terms relevant to the investment options under this plan. This glossary is intended to help you better understand your options.

More current information about your plan’s investment options, including fees and expenses and performance updates, may be available at the listed website addresses.

Compliance with Section 404(c) of the Employee Retirement Income Security Act

Your employer intends to satisfy the requirements of Section 404(c) of the Employee Retirement Income Security Act (ERISA) and corresponding Department of Labor regulations. This means that your employer is providing you with the opportunity to decide how to invest the assets in your account, enabling you to choose investments that fit your personal needs. Your employer and certain individuals in charge of the plan (known as fiduciaries) will not be responsible for the investment performance of your account that results from your investment instructions.

For additional information, please contact Kenneth Becker at 5853008005 or PO Box 203068, Austin, TX 78720 who monitors compliance with these procedures.

Information About This Document

Portions of the mutual fund information contained in this document were supplied by Morningstar, Inc., subject to the following: ©2023 Morningstar, Inc. All rights reserved. The information contained herein: (1) is proprietary to Morningstar and/or its content providers; (2) may not be copied or distributed; and (3) is not warranted to be accurate, complete or timely. Neither Morningstar nor its content providers are responsible for any damages or losses arising from any use of this information. Past performance is no guarantee of future results.

Copyright MSCI 2023. All Rights Reserved. Without prior written permission of MSCI, this information and any other MSCI intellectual property may only be used for your internal use, may not be reproduced or redisseminated in any form and may not be used to create any financial instruments or products or any indices. This information is provided on an “as is” basis, and the user of this information assumes the entire risk of any use made of this information. Neither MSCI nor any third party involved in or related to the computing or compiling of the data makes any express or implied warranties, representations or guarantees concerning the MSCI index-related data, and in no event will MSCI or any third party have any liability for any direct, indirect, special, punitive, consequential or any other damages (including lost profits) relating to any use of this information. All Rights Reserved. Unpublished. PROPRIETARY TO MSCI.

ETF trading costs – For plans offering exchange traded funds (“ETFs”), trading commissions (estimated at $0.025 per share) and securities transaction fees on the sales of ETF shares are factored into the average share price, if applicable. For more information on the securities transaction fees, please visit http://www.sec.gov/divisions/marketreg/sec31info.htm.

Company stock trading costs – For plans offering company stock as an investment, the following transaction costs are factored into the average share price: trading commissions (estimated at $0.06 per share with a minimum transaction charge of $15). For more information on the securities transaction fees, please visit http://www.sec.gov/divisions/marketreg/sec31info.htm.

Investment Management Services – For plans offering Investment Management Services that are provided by Morningstar, LLC. The fee shown in the Individual Expenses section is an annual fee that is charged quarterly based on asset balance in your account for the prior quarter.

Annual operating expenses – The expense information in Table 3 of this document reflects the gross annual operating expenses of the investment options listed in Table 1. Some investments may waive a portion of this fee for a certain period of time to cap expenses at a certain level (net operating expenses). Please see the prospectus or similar document for details on each investment’s gross and net annual operating expenses.

N/A = information is either not applicable or not available.

Auto Enrollment Notice

401(k) Notice of Eligible Automatic Contribution Arrangement (EACA)

IMPORTANT: Carefully read and consider the following information before you decide whether to start making elective deferrals or decide to continue or change the amount of your employee 401(k) contributions.

PLAN INFORMATION

Employer Name – ContactWorks
Plan Name – ContactWorks 401(k) Plan
Plan Sequence Number – 001
Plan Year End – 12/31/2024
Plan ID Number – 276102

GENERAL INFORMATION

Your retirement plan allows you to elect to have contributions (called deferrals) made on your behalf to the plan in lieu of receiving the amount as cash compensation. This type of plan is commonly referred to as a 401(k) plan. In order to make saving for retirement as easy as possible, your plan includes an Eligible Automatic Contribution Arrangement (EACA) so that you may be automatically enrolled when you become eligible. If you do not enroll in the plan by the date requested by your plan administrator, the percentage of compensation listed below will be withheld from each paycheck and contributed to the plan as a deferral. In addition, if you do not have investment elections on file, these dollars will be invested in the plan’s default investment described below. If you have questions regarding this automatic enrollment feature please contact the plan administrator listed in this notice.

AUTOMATIC DEFERRAL CONTRIBUTION INFORMATION

You have the right to elect to have any amount permitted under the plan withheld from your paycheck, including no amount at all. If you do not make an election, the percentage of compensation listed below will be withheld from your paycheck each pay period until you complete a salary reduction agreement and submit it by following the procedures established by your plan administrator indicating that you do not wish to have amounts withheld or you wish to increase or decrease the amount of your deferral. You may complete a salary reduction agreement to make or change your election by (specify a date at least 30 days from the delivery date of this notice). This timeframe to make or modify your salary deferral election is in addition to any other election modification periods specified below. Automatic Compensation Reduction and Increases During your initial period of participation in the EACA you may be automatically enrolled at the deferral rate indicated below. Following your initial period, your initial deferral rate will increase according to the table below unless you complete a salary reduction agreement specifying a different deferral rate.

Initial Amount of Automatic Elective Deferral	If you are automatically enrolled in the plan, your plan administrator will automatically withhold and contribute to the plan 3% of your compensation.
Automatic Deferral Increases	Your plan administrator will automatically increase the amount of your deferrals by 1% of compensation per paycheck up to a maximum rate of 10%.
Timing of Increase	The automatic increase of your deferrals will occur on the first day of each plan year.

EXAMPLE 1: Your plan administrator automatically enrolls participants at a rate of 4% of their compensation into the plan. The automatic enrollment will apply to you if you satisfy the plan’s eligibility requirements and do not enroll in the plan during the designated time period. You will automatically be enrolled in the plan and 4% of your compensation will be contributed to the plan rather than being paid to you as compensation.

EXAMPLE 2: Your plan administrator automatically enrolls participants who do not make a deferral election and defers at a rate of 4% of their compensation into the plan. You satisfy the plan’s eligibility requirements and you make a specific election of 0%. Because you made a specific election regarding your deferrals, you will not be automatically enrolled in the plan and none of your compensation will be contributed to the plan.

Making A Deferral Election

You may change the amount you are deferring into the plan —or stop making deferrals altogether—at the times indicated below by notifying your Plan Administrator of your desire to change your deferral rate using the method approved by your plan administrator.

Stopping Your Deferral	Per payroll period. Please contact your plan administrator for information around the timing of payroll updates.
Beginning Deferral Again After You Stopped Making Deferrals	Per payroll period. Please contact your plan administrator for information around the timing of payroll updates.
Changing Your Deferral Amount	Per payroll period. Please contact your plan administrator for information around the timing of payroll updates.

DISTRIBUTIONS

Withdrawals Under an EACA

You will be permitted to withdraw (without penalty) that portion of your deferrals that has been automatically contributed to the plan under the EACA.

Your election to withdraw must be made within 90 days following the payroll date that your first deferral was deducted from your paycheck and automatically contributed to the plan.

If you choose to withdraw your deferrals, your withdrawal will also consist of any earnings attributable to those deferrals. Any matching contributions made by your employer that are related to those deferrals will be forfeited.

INVESTMENT INFORMATION

Default Investment(s)

You have the right to direct the investment of any contributions made under this arrangement. If you do not make investment elections, amounts contributed under the automatic enrollment feature of the plan will be invested in the default investment(s) listed below. The investment of any amounts contributed under the automatic enrollment feature will continue to be invested in the default fund(s) until you make an investment election. Your plan administrator will provide you with information on the plan’s procedure(s) for making investment elections, including other investment alternatives available under the plan.

American Funds Trgt Date Ret 2020 R6           1957 or earlier
American Funds Trgt Date Ret 2025 R6           1958 to 1962
American Funds Trgt Date Ret 2030 R6           1963 to 1967
American Funds Trgt Date Ret 2035 R6           1968 to 1972
American Funds Trgt Date Ret 2040 R6           1973 to 1977
American Funds Trgt Date Ret 2045 R6           1978 to 1982
American Funds Trgt Date Ret 2050 R6           1983 to 1987
American Funds Trgt Date Ret 2055 R6           1988 to 1992
American Funds Trgt Date Ret 2060 R6           1993 to 1997
American Funds Trgt Date Ret 2065 R6           1998 or later

PLAN ADMINISTRATOR INFORMATION

ContactWorks HR – [email protected]

Enrollment Steps

Employee Signup for the First time

Navigate to the Employee Website at: https://my.vanguardplan.com/vanguard/account/login
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Click the Get Started button.
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Verify your Social Security Number, your Date of Birth, and your Zip Code and click Next.
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Set your username and password.
(Password must have three of the following four)
– Uppercase letters
– Lowercase letters
– At least 1 number
– At least 1 special character
Click Next when done.
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Enter in an email address to use for this account – a personal email address is recommended. Type in your email address and click Next.
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Check that email address for an email from accoutservices and enter the provided verification code into the website. Click Verify when done.
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Once verified, click Next.
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If you have a smart phone, you can select to add Text to secure your account. If you do not have a smart phone, you can select to add Voice to secure your account.
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Enter your phone number and click Send Code to Verify.
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Enter in the code you received by Text or Voice and click Verify.
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If you do not wish to edit your number and you do not wish to add another phone number, then click Next
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Verify that the information looks correct. If you so chose, click Trust This Device. – Then click Complete, then Continue.
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When you are ready, click on Start Enrollment.
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Review the following documents:
– Vanguard Enrollment Presentation
– Investor Questionnaire
– If you do not have a way you can read .pdf files, you can download a PDF reader for free from adobe: get.adobe.com/reader
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Once done and you’re satisfied, put a checkmark next to the acknowledgement and click on Continue Enrollment.
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Click on Continue Enrollment for section 2.
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After reading that page, click Continue Enrollment.
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Click on Continue Enrollment for section 3.
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After reading that page, click Continue Enrollment.
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Set your deduction amount and toggle if you want your rate to increase by 1% annually or not..
(if you are declining, set your percent amount to be 0 and the Increase Savings Rate to No.) –
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Click Continue when done. You may need to click OK on the verification pop-up … make sure you stop and verify that the amounts you set are what you want before clicking OK.
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(at this point, the instructions will continue for those who elected an amount to be deducted that’s not 0.)
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Click on Continue Enrollment.
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Click on Continue Enrollment for section 4.
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Depending on your preference, you can either Make Changes or Leave as is. … Click on your preference.
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Make Changes selection – (From here, you can make your investment selections into the optional provided Investments.
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If you need guidance on which investments to choose, you can contact Vanguard by phone at 866-794-2145. You can also consult with a personal financial advisor.
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Once done, and ready to move on, you can click on Save.
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You’ll have to click on Continue Enrollment to return to step 4, and click on Leave as is to continue.
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Verify your investment selection(s) and click on Continue Enrollment.
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Click on Continue Enrollment for section 5.
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Click Designate Your Beneficiaries.
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From here, use the tabs What do I need? and Learn More to see what you need for this page. Return to the Designation tab when ready and then click on Designate Your Beneficiaries.
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Select your marital status and then click Continue.
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Select your Beneficiary Type from the drop down, then fill out the fields that pop up.
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(The allocation percentage is the share of your plan assets each beneficiary will receive at the time of your death. When you allocate a percentage to each beneficiary, you must use whole percentages, and the allocation must equal 100% between all your designated primary beneficiaries, and separately for your designated contingent beneficiaries.)
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Review the page, and once you’re satisfied, click Continue.
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If you need to Add a Primary Beneficiary or Add a Contingent Beneficiary, click on either, and follow steps 25 – 31 as listed above. Otherwise, click Review.
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The system gives you a final chance to go back and add Beneficiaries. If you want to do so, click Return to Add and go back to step 32 above. Otherwise, click Continue with Review.
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Under the Authorize & Submit section, click on the blue Disclosure to review it; this will open the disclosure in a new tab on your web browser. Delete that tab when you are done reading it.
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Once you are ready click on the checkbox next to “I am applying an e-signature to this document … “
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If you wish to modify your Beneficiaries, click on Modify and go back to step 32 above.
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From here, you can either Submit by Fax/Mail or Submit Electronically. Click on your selection.
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If you selected Submit by Fax/Mail, follow the instructions on your screen and click on the option to continue.
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If you selected Submit Electronically, then that will be done and you’ll be on the “has been completed” page.
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If you want to, you can click on View your Beneficiary Designation to view the information.
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B. If you decide to make changes, click the Update button and then Continue, then move to step 29 above. Otherwise, click on Return to Enrollment.
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From here, if you wish to Designate Your Beneficiaries, click that option and go up to step 29 B above.
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If you do not wish to make any further changes with your Beneficiaries, click the checkbox next to “I have completed my beneficiary designation or will complete it at a later time.” and click on Continue Enrollment.
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Click on Continue Enrollment for section 6.
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Review the page. You can click on print if you wish to print this page or click Cancel to cancel section 6. Otherwise, click Continue Enrollment.
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If you wish to Review any of the steps, note that you can click Cancel, to return back to step 44, or click Logout to end the process.
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If you Review 1. Enrollment Presentation, then click to do so and go up to step 14.
If you Review 2. Plan Highlights, then after reviewing the page, you can click Cancel to return back to step 44, or click Logout to end the process.
If you Review 3. Set your savings rate, then click to do so. If you wish to make a change, select the rate you wish to adjust, click Continue, and go up to step 20, or click Cancel to return back to step 44.
If you Review 4. Select your investments, then click to do so and go up to step 24.
If you Review 5. Complete your beneficiary designation, then click to do so and go up to step 40.
If you Review 6. Confirmation, then after reviewing the page, you can click Cancel to return back to step 44, or click Logout to end the process.

Enrollment FAQs

I know that the personal information I entered at the registration step is correct. Why am I receiving an error message?
Check with Ken Becker to make sure the social security number, date of birth, and zip code that he submitted to the system is correct and if he needs to take extra steps to get this resolved.

I am not sure what to select for my personal investments. Is there someone I can talk to for advice?
You can contact Vanguard by phone at 866-794-2145 – You can also consult with a personal financial advisor to discuss the options that best support your financial goals.

I do not know my username and password. Where can I get this information?
If you are registering for the first time, you will need to select, “Get Started” on the my.vanguardplan.com homepage to create your username and password.

What should I use as my password?
Create a secure and unique password that is 8-25 characters long. It must contain at least 3 of the following:

Upper case letter
Lower case letter
Number
Symbol

Can I enroll into the retirement plan by phone?
Yes, you can call the Participant Services phone number:
866-794-2145
M-F, 8a-8p ET

Do I have to complete the registration and enrollment at the same time?
No, the website tracks your progress if you need to complete the enrollment over multiple sittings. Online enrollment allows you to enroll at the same time of day that is most convenient.