NIELSEN – TEST PAGE

Support Guide – breakdown by issue

LOST A PHONE – Fill out the Request Service – iPhone Replacement form.

NEW PHONE ORDER – Fill out the Request Service – Order iPhone or Order Iphones in Bulk depending on how many iPhones are needed.

REPLACEMENT PHONE REQUEST – Fill out the Request Service – iPhone Replacement form.

Support Guide – breakdown by form

 

  • New iPhone, single or bulk
 

  • Lost or Stolen iPhone
  • General wear and tear (still working)
  • Customer’s direct request
  • iPhone is broken
    • See if there are any basic troubleshooting steps to resolve the issue. If not, use this form
 

  • Issue got resolved during the call
  • Out of Scope
    • Help with apple ID credentials
      • (can refer them to support.apple.com)
  • Out of Scope –