Templates and Troubleshooting

There are many people not following the correct ticketing templates, and the some of the ones that are following the correct templates are not following the troubleshooting guides that have been painstakingly put together.

You can get CAT from \10.0.0.220Share_filesCARECATCAT1226.zip on the local network.

Also MAKE SURE you are following the troubleshooting guides found at your desk and throughout CARE.  Let a lead know if you have any questions.