Teensafe – Illegally monitoring

There has been a change in the way which we will handle these situations.

 

If you receive a call from someone stating they are being illegally monitored DO NOT make any changes to the account in question.

You MUST capture all of the following information in a ticket which will be escalated to Jim, again you will not be making any changes to the account in question.

• Full name of the person they believe to be monitoring them
• Any email addresses they know of associated with that individual
• Any phone numbers of the individual they believe to be monitoring them
• The City and State where the person monitoring them lives
• The type of device that is being monitored

 

Fill out the following ticket template and escalate the ticket to Jim, again DO NOT MAKE ANY CHANGES TO THE ACCOUNT IN QUESTION.

 

Caller is stating they are being illegally monitored.

Caller Name:

Email on Account in question:

Callers Phone Number:

Resolution:

• Full name of the individual performing the monitoring:
• Phone numbers associated with individual performing the monitoring:
• Email Addresses of the individual performing the monitoring:
• City and State of the individual performing the monitoring:
• Type of device that is being monitored:

 

Agent Name: <your name>