Company Announcement
Hello Contactworks,
We have a few announcements to make as we get underway in 2014. We are growing at an amazing rate and your continued dedication is greatly appreciated. There are a few new faces and some familiar faces in the office the last few weeks and I would like to take this chance to welcome everyone. I look forward to the coming year and working with each and every one of our amazing employees.
In light of some of the growth, we have made some changes to our management team!
Effective last Monday George Barbour has taken the plunge and become the newest Contactworks Manager. We have high expectations and are excited to welcome him to the team. He will be overseeing the Tengo account as well as Teensafe and Safeware.
We have also formally created a Quality and Training Manager position that Chris Chavez has accepted. He will be working closely with team leads and clients to ensure we are excelling in first class service and support.
Mike Marmion, as our Senior Manager, will continue to develop new client launches and is out in front on the Tech Team One launch. He also will be heading up Teachscape and guiding us through a re-launch of Korcett. I look forward to working with Mike to identify areas of opportunity and growth as we move the company forward into 2014.
We have also made a few Team Lead changes and I would like to congratulate Robert Pfannstiel, Dustin Suggs and Cory Branson for stepping up and helping lead the team from the trenches. These individuals are the oil that makes the engine run smooth, they get pulled 50 different directions everyday and I cannot thank them enough for their dedication to the future of the company.
We are moving to bring structure to the L2 team as we ramp up more agents to this level of support. Brandon Bates and Arthur Betts are taking point on leading the team to ensure we are delivering the best possible support to Tengo Resorts. They will be working with the rest of the team on a daily basis as well as Tengo L3 to drive our support response times down to the lowest possible levels.
Please congratulate our new managers and team leads! They will need everyone’s support as we make this transition. With the changes we have made internally we have the tools in place to take this company to the next level. I am excited and can’t thank each and everyone enough for their continued efforts in making this a great company and family to be part of.
Onward through 2014 a year of Excellence!
James Jones
Director of Operations
jjones@cwxtx.com